FAQ's

Q: WHAT DOES THE COMPANY DO?

We work with children and young people 18 months to 30 years through the disciplines of aerials, circus, dance, drama, film making, music and visual arts. We provide optimum creative experiences through our term-based and holiday programs, outreach work within the community and through the events, productions and projects that we present.

Q: WHO ARE YOUR STAFF?

Our staff members are qualified arts practitioners with industry experience. They all have a passion for their area of expertise and enjoy working with and for children and young people sharing their skills.

Q: HOW DO I GET TO LA LUNA YOUTH ARTS?

The Company is based at the Riverway Arts Centre. Our class and offices spaces are located in the back of the Riverway Arts Centre through a locked door – if you are running late to classes or would like to visit us in the office, you will need to talk into the intercom located next to the big wooden door to be let in. We also do term-based workshops off-site and at community venues and schools.

Q: DO I NEED TO MAKE A BOOKING OR CAN I JUST SHOW UP TO A WORKSHOP?

Bookings are essential for ALL workshops. You need to enrol into the workshop that you have chosen – phone, email, Facebook message. This ensures that we have the right staff/participant ratio as well as enough equipment and materials if applicable. For optimum experience and safety reasons, some workshops have limited places.

Q: DO YOU OFFER "DROP-IN" WORKSHOPS?

CHILDREN’S classes: No, however we do allow you to trial a class for free before you commit to a full term enrolment. Bookings are still essential for free trials as we have capacity restrictions on all our classes.

ADULT classes: Yes, depending on the class. Adults Circus, Mixed Aerials, Open Aerials Training and Strength & Flex are all casual classes, however you still need to let us know in advance if you are attending.

Q: WHEN DO I NEED TO BE THERE?

Please arrive at least 10 minutes prior to the start of the workshop and your tutor will meet you in the foyer. It is important that class commences on time. For your first workshop please arrive at least 15 minutes prior to class start. If you are running late, please let us know in advance if possible and use the intercom next to the big wooden door when you arrive to be let in. All classes that commence before 5pm meet in the foyer of the Riverway Arts Centre. All classes that commence after 5pm meet in the Loading Dock entrance.

Q: DROP OFF AND PICK UP?

For the first workshop of each term please park and walk your child/young person in. This is so that you can catch up with their tutor and to fill in any paperwork that may be required. For subsequent weeks, dropping and collecting your child/young person off is fine. You can use the Bus Zone, which is at the top of the right-hand side car park, as a Stop, Drop and Go zone. Please do not park in the Loading Dock as it is a safety hazard for participants as well as members of the public. Our tutors always wait with the participants until everyone is collected, either out the front of the Arts Centre or at the Loading Dock. Please ensure your child/young person is collected on time, as often our tutors have other workshops to move onto.

Q: WHAT DO I NEED TO BRING/WEAR?

Please bring a water bottle and a small snack. It is recommended that participants wear comfortable clothes (skirts are not always appropriate). For aerial classes please wear ¾ or full-length tights and a close fitting T-shirt or leotard, and no watches, jewellery or zippers. Bring a small towel if you are doing an aerial, circus or dance class.

Q: DO I/MY CHILD NEED ANY PREVIOUS EXPERIENCE TO DO WORKSHOPS?

No. Anyone at any level can do most of our classes; however some classes are for more advanced students and are by invitation only. We also recommend that you commence workshops with us at the start of the term so as to not miss out on developing skills with the rest of the class.

Q: CAN I START PART-WAY THROUGH A TERM?

In most cases yes and fees will be calculated part thereof.

Q: DO PARENTS/CARERS STAY FOR WORKSHOPS?

In most cases no, as it’s a distraction to all participants and we find that your child/young person will do better if you are not present. In the event that your child/young person does require you to be in the room for a specific reason, please speak with the workshop tutor.

For parents and carers of children 18 months to 2 years, you must stay in the room and do class with your child. For parents and carers of children 3 to 5 years, it’s at the discretion of you and the workshop tutor whether you stay to assist your child or if your child participates better if you are not in the room.

Q: CAN I TRY OUT A WORKSHOPS BEFORE COMMITTING TO A WHOLE TERM?

For our term-based program you can trial the first class for free. You will still need to book your place with us and fill in an Enrolment Form.

Q: HOW LONG IS A TERM-BASED PROGRAM?

9 weeks, however classes may or may not commence in Week 1 of school terms. Always check the Term Schedule on our website www.lalunanq.com. We reserve the right to cancel classes due to public holidays or workshop spaces becoming unavailable. Under these circumstances, make up classes may not be offered.

Q: WHAT HAPPENS IF I MISS A WORKSHOP?

Unless it is an exceptional circumstance, we do not refund, credit, run additional workshops or allow participants to join other workshops to make up for any individual workshops that they have missed. Classes will run whether you/your child attend or not, it is your responsibility to make sure that you/your child can attend all the classes within a term. If you know in advance that you will be missing a workshop, please let your tutor know.

Q: DO YOU TECH ADULTS CLASSES?

Yes we do! Adults Circus, Aerials Bootcamp, Mixed Aerials and Jagged Edge Theatre are all for participants 15yrs+.

Q: DO YOU TEACH PRIVATE CLASSES?

Yes we do, so please enquire. Days and times for private classes are worked out with our program officers.

Q: WHEN DO I HAVE TO PAY MY FEES?

For holiday workshops you must pay the fees at the time of booking.

For our term-based program fees vary depending on the type of workshop that you are doing – in most cases invoices will be sent out in week 4 of term and accounts need to be settled by the end of the term. Fees must be up-to-date before you can re-enrol in the next term. You may also be asked to pay a deposit for the next term if the class is close to capacity. If need be, payment plans can be organised with our Finance Officer.

There are concession rates for bearers of the Federal Government Health Care Card issued through Centrelink. There are also discounted rates for participants undertaking multiple workshop ensembles and families with more than one sibling attending.

Q: WHAT IS THE MEMBERSHIP FEE AND WHY DO I HAVE TO PAY IT?

The membership fee is $20 per participant and is valid for 12-months from the date of your first class. As we are a not-for-profit incorporated association, you must be a member of the association to partake in our regular programs.

Q: HOW CAN I MAKE PAYMENTS?

Payments are accepted via direct debit – Commonwealth Bank BSB 064817 Account 10010385, over the phone using credit card (credit incurs a $2 surcharge fee) 4773 6377 or in person using cash or EFTPOS. If direct debiting please use the participant’s name as reference.

Q: ARE YOU AVAILABLE TO HIRE FOR MY EVENT?

Yes! We have performers in circus, aerials, drama and dance. We can also run workshops or facilitate creative experiences. We encourage you to make a booking as early as possible. The more lead in time the better organised we are and, in the case of creating something specific for your event, the more rehearsed.

Q: DO YOU SUPPORT CHARITY EVENTS?

We receive many requests to provide entertainment or facilitate art activities at charity events. Based on the merits of these submissions we are faced with the difficult decision of choosing which charity events to support. Unfortunately, as a non-for-profit organisation ourselves, we are not able to assist all requests. However, we do provide a lower charge-out rate for charity events.

Q: WHAT IS THE BEST WAY TO CONTACT YOU?

Via email at info@lalunanq.com, phone (07) 4773 6377 or Facebook message www.facebook.com/LaLunaYouthArts

Q: CAN I WORK OR COLLABORATE WITH YOU?

Yes, we are open to creative partnerships if the project or person is right. Send through your proposal or resume to director@lalunanq.com and talk to our director Hilary Martin to introduce yourself.

Q: ARE YOU INSURED AND DO YOUR STAFF MEMBERS HAVE BLUE CARDS?

Yes we hold public liability up to $20 million and all staff have current Blue Cards.

Q: ARE YOU ASSOCIATED WITH ANY OTHER COMPANIES IN TOWN?

No. We are a completely independent organisation. However, we like to partner or collaborate with other organisations and Companies though, so approach us if you’d like to play. We can provide arts practitioners to assist any Company/organisation that needs it.

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